Privacy Policy | Stelario Casino

1. Information we may collect

Stelario Casino collects information that is reasonably necessary to provide and administer online gambling services, maintain account security, meet legal and operational requirements, and respond to player enquiries. The information collected can vary depending on how you use the website and which services or features you access.

Information may be provided directly by you when you register, complete your account profile, contact support, make a deposit, request a withdrawal, participate in an activity or otherwise communicate with the site. Some information may also be collected automatically from the device, browser or network used to access the website.

Types of information

Account details, such as your name, date of birth, username, contact information and other registration details.
Identity and verification information, which may include documents or information needed to confirm your identity, age, location or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, gaming activity, account balances and relevant payment or financial information. Payment information may be handled through third-party payment providers.
Communications and support records, including messages, enquiries, complaints, requests and information needed to assist with your account.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, access times and general interaction with the website.
Cookie and similar technology data, including information about pages visited, preferences, session activity and how the website is used.

You should only provide information that is accurate, current and relevant to your use of the services. If you provide information about another person, you should have the authority to do so and should ensure that person understands how their information may be used.

2. How we use information

Personal information is used for purposes connected with operating the website and providing casino services. The purpose of collecting information will generally depend on the information involved and the way you interact with Stelario Casino.

To create, maintain and manage your player account.
To verify your identity, age, account details and eligibility to use the services.
To process deposits, withdrawals, payments, account adjustments and other transactions.
To provide customer support, respond to questions and manage complaints or disputes.
To monitor account activity, protect the website and help detect fraud, unauthorised access, money laundering, abuse or other suspicious activity.
To comply with legal, regulatory, responsible gambling, financial and record-keeping obligations that apply to the services.
To maintain, test, troubleshoot and improve the website, systems, security and user experience.
To communicate with you about your account, transactions, service updates, security matters and other operational information.
To send marketing or promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them.

Operational messages, such as account, security or transaction notices, may still be sent when you have opted out of marketing because they are needed to administer your account or provide important information about the services. Marketing preferences can be changed by following the available unsubscribe instructions or by contacting privacy support.

Where information is used for analysis, testing or service improvement, reasonable steps may be taken to use aggregated, de-identified or otherwise limited information where appropriate. This does not prevent information from being used when it is necessary to protect the website, investigate activity or comply with an obligation.

3. Sharing and protecting personal information

Stelario Casino may share information where this is reasonably necessary for the purposes described in this Privacy Policy. Information may be shared with trusted service providers that support website hosting, technology, payments, identity verification, fraud prevention, customer support, communications, security, analytics or other business functions. These providers should only receive information relevant to the services they perform.

Information may also be disclosed when required or permitted to protect players, the website, the business or other people; to investigate suspected fraud or unlawful conduct; to enforce applicable terms; or to meet a legal, regulatory, court, law enforcement or responsible gambling requirement. Information may be disclosed as part of a business restructure, sale, merger or transfer, subject to appropriate protections.

Some service providers may process or store information in countries other than Australia. Where this occurs, appropriate steps are taken to manage the handling of personal information and to require service providers to protect it in a manner consistent with their role.

Security

Reasonable technical, administrative and organisational measures are used to help protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. Access to information is limited according to business need, and security processes may be reviewed and updated over time.

No website, online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account or personal information has been accessed without permission. Stelario Casino may take steps to verify your identity before discussing account information or completing certain requests.

4. Cookies, storage and retention

The website may use cookies and similar technologies. A cookie is a small file or identifier stored on your device that helps a website remember information and recognise a browser or session. Cookies can support essential functions such as account access, security, navigation, preferences and transaction processes.

Cookies may also be used to understand how the website is used, measure performance, remember settings, help prevent suspicious activity and support relevant communications or marketing where applicable. The exact cookies used may depend on the features available and the way you access the website.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some parts of the website may not work correctly or may not remember your preferences. Browser settings can usually provide information about cookies, including how to remove existing cookies and how to prevent new ones from being stored.

Personal information is retained only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to applicable retention requirements.

5. Your privacy rights and contacting us

Depending on the circumstances and the requirements that apply, you may have rights in relation to the personal information held about you. These rights may include requesting access to your information, asking for incorrect or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to receive marketing communications.

How to exercise your rights

To make a privacy request, contact support@stelariocasino.best and clearly explain what you are requesting. You may ask to access your personal information, correct your details, delete eligible information, or withdraw consent to marketing. You can also use this email to raise a concern about the way your information has been handled.

For your protection, reasonable steps may be taken to confirm your identity before a request is completed. This helps prevent personal information from being disclosed or changed by someone who is not authorised to act for you. If a request is unclear, further information may be needed to identify the relevant account or records.

A request to delete information does not always mean that every record can be removed immediately. Information may need to be retained for legal, security, fraud prevention, dispute resolution, financial, responsible gambling or record-keeping purposes. Where deletion is not possible, the request will be considered in light of the applicable requirements and the information may be restricted or retained only for the necessary purpose.

Withdrawing consent to marketing does not affect processing that is necessary to operate your account, complete transactions, protect the services or comply with obligations. If you withdraw marketing consent, it may take a reasonable amount of time for the change to apply across all relevant systems. You may continue to receive essential service communications.

Policy changes

This Privacy Policy may be updated when services, technology, business practices or privacy requirements change. The updated version will be made available on the website and will apply from its stated publication or effective date. You should review this page from time to time to understand how information is handled. Continued use of the website after an update may indicate that you have read the revised policy.